Fix Error code 0xC19A003

For any other 'Ink System Failure ' message or other '0x ' error as listed at the top of this document, follow these solutions to resolve the issue.

Solution one: Reset the printer
The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.

1. Press the Power button to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button to turn it on.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Remove, clean, and reinstall the print head


If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.

Step one: Remove the printhead

1. Press the Power button ( ) to turn on the product.
2. Open the cartridge access door.
3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.

NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.


 4. Lift the latch handle on the carriage until it stops.

Figure 21: Remove the cartridge

Figure 22: Lift the latch handle

5. Lift the printhead straight up to remove it.

Figure 23: Remove the print head

Step two: Clean the printhead


There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead

Figure 24: Three areas to clean

1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts

CAUTION: Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.

Figure 25: Do not touch the electrical contacts

1. Gather the following cleaning materials:

• Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
• Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.

2. Lightly dampen a clean, lint-free cloth.
3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.

Figure 26: Clean the electrical contacts

Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

Figure 27: Clean the edge between the ink nozzles and the electrical contacts

5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

Figure 28: Clean the ramps

6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.
7 .Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
8 .Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.

Figure 29: Clean the electrical contacts inside the product

9. Dry the area with a clean, dry, lint-free cloth.

Step three: Reinstall the printhead


1. Raise the latch handle, and then reinsert the printhead.

Figure 30: Insert the printhead

2. Carefully lower the latch handle before reinserting the cartridges.

NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.


Figure 31: Lower the latch handle

3. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.

4. Close the cartridge access door.

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